If you are not happy with your purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item True Life Therapeutics will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed. Discounted items are eligible for a return at the value of the sale including discount given. True Life Therapeutics will not issue refunds for products purchased through other entities, such as distributors or retail partners. Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.